Frequently Asked Questions
Delivery | Shipping | Pick-up | Storage
Do you deliver?
We can deliver your custom order for a fee. Pick up from our Chinatown curbside pop up is free. PLEASE NOTE - We require an order minimum of $65 for delivery.
What are your delivery dates?
We are currently able to deliver Tues-Sat, 10am - 4pm. Deliveries must be scheduled at least 72 hours in advance. Sunday deliveries can be arranged with a $500 minimum order.
Where is your pickup location?
Our curbside pickup location is in Chinatown. We will provide all confirmed orders with a phone number to call upon arrival.
How should I store my cake or desserts?
Cakes and all items made with buttercream are best stored in their box in refrigeration until 1-2 hours prior to slicing. If fridge space is limited, you can keep your cake in a cool air conditioned room.
Desserts are best stored in a closed box in a cool room. For longer shelf life they can be kept refrigerated or even frozen.
How far in advance do I need to order?
WEEK OF ORDERS: Signature cakes or dessert boxes can be ordered for pick up at our Chinatown curbside pop up location. We have limited weekly offerings and often book up by Wednesdays for that Saturday. Please allow us at least 72 hours advance notice from the date of your event. For Wednesday - Friday delivery, please contact us through our Inquiry Form and we can arrange delivery for a fee.
WEDDING CAKES: 6-12 months is best, in order for us to take you through the design process, get you in for a tasting and to confirm all details.
ALL OTHER CUSTOM EVENTS: 1–3 months is best, however these spots are only an option depending on the availability of the date requested.
How do I book a custom order cake?
Please email us at flouringla@gmail.com. We will reply back within 24 hours
What information do I need to provide in order to book a cake?
Your date and the amount of guests you are having are the most vital pieces of information we need to provide a quote for you.
Should I send a photo of what I am after?
YES! The more information you provide, the better! Photos are very helpful when it comes to designing your cake.
What happens if I pick my cake up and it is damaged during transit?
We take great care in preparing our cakes so they are internally supported and sturdy enough to travel. We also recommend that cakes travel in the trunk or on the floor of the car, so they move with the car and are less likely to become damaged. However, we cannot accept responsibility for any breakages or damages to your order after it has left our kitchen.
Cake Transportation Instructions
We recommend most cakes go flat on the floor or trunk space of the car… which sounds scary. But take our word for it! The cake will move with the car and will be boxed neatly to help support the cake during its travel. Any special requirements for travel will be given to the customer at time of collection. Please note that once the cakes and desserts have left Flouring, we cannot take any responsibility for damage in relation to how it has been travelled.
Delivery by Flouring can be organized on request, but will come at an additional cost dependent on time and distance.
Do you have any cakes or desserts we can come and pick-up today?
Currently, we can only accommodate pre-orders. Please place your order with us at least 72 hours in advance for pick ups at our Chinatown curbside pop up or for delivery.
How much do your cakes cost?
Our Signature Cakes and prices can be found on our Menu. Our Custom Cakes are created uniquely for each client – this means we do not have a pricing sheet as there are so many various options available to you – contact us with the date of your event, how many guests will be attending and the style of cake (send us a picture!) you are after and we will quote you specifically.
What makes up a tier of cake?
Our tiers are typically 5-6” tall and made up of 3 layers of cake with 2 layers of buttercream between. We can however, make heights shorter or taller upon request.
Do you do dessert tables?
Yes, we have a whole range of colorful desserts – most of which can be customized to suit your event – email us for a menu! However, we do not have dishes and/or stands for hire, so we do not typically set up dessert tables for our clients. If you have your own dishes and like a rustic style, we are happy to do the table for you – otherwise we would recommend someone who could do this for you.
Can I see more of your designs?
Yes – the best place to keep up to date with our portfolio is our instagram, @flouringla!
We are offering Wedding taster boxes for pick up at our Chinatown curbside pop up, or we can deliver it to you for a fee! Boxes are $85 and you receive an array of 4 cake bars and 3 desserts of your choice to be enjoyed at home. Send us a request for your box using our Inquiry form.
Prices and availability of listed products are subject to change without notice. Full quotations are provided before booking. Please read the Terms and Conditions below carefully before placing your order with Flouring. By using the Flouring service, you agree to be bound by these Terms and Conditions.