Terms and Conditions

Please read the following Terms & Conditions carefully before placing your order with FLOURING. By using the FLOURING service, you agree to be bound by these Terms & Conditions. We reserve the right to refuse the sale of goods or services or to cancel an order under certain circumstances. Please be aware that all photographs of your cake or desserts prior to delivery remain property of FLOURING.

DEPOSIT INFORMATION
A 50% non-refundable deposit of the estimated total is required to save the date of event on the FLOURING calendar. No order will commence until a deposit has been paid & received. Once the deposit has been paid, no portion shall be refunded for any reason if client cancels this agreement, unless deemed appropriate by FLOURING.

BALANCE DUE
The balance of payment is due via electronic payment transfer (Venmo preferred) TWO WEEKS prior to delivery. Paypal or Credit Card is also acceptable, but a 3% processing fee will be added. Orders will not be completed or delivered unless paid in full.

SERVICE FEE
A service fee shall be charged to client for FLOURING’S assistance before and during event. Such service fee is not a gratuity, but a production fee that covers all backend costs that go into the production of the service. The service fee includes but is not limited to the caterer’s cost in connection with the event venue, tasting consultations, design production, day of venue insurance, delivery packaging supplies, transportation, and set up.

CONFIRMATION OF ORDERS
Please ensure all contact details, personal information, spelling of names, design requests, delivery details and any requested changes have been properly documented on your final invoice. Notify FLOURING by phone or email immediately of any errors.

CANCELLATION/CHANGE OF DATE
All cancellations/changes must be received in writing. If you cancel your order prior to 14 days out from your event, a $100 cancellation fee will apply. If an order is cancelled within 14 days of the event date, then the full deposit will be forfeited. And if your order is cancelled within 7 days of your event date, all outstanding balances will be due and payable.

ORDER CHANGES
We ask that all changes are made prior to the 2-week cutoff period. Thank you for your understanding.

QUALITY
At FLOURING we pride ourselves on the quality of our products and services. All our ingredients are of the highest quality. All cakes are made in premises in which nuts are used, every effort is taken to ensure ingredients remain separated, but cakes may contain traces of nuts. It is important to remember that cakes are perishable and delicate products. Our aim is to provide only the freshest and highest quality cakes to our customers.

STORAGE
We work primarily with buttercream, thus all cakes should be stored in refrigeration or air conditioned rooms cooler than 75 degrees Fahrenheit. Please keep all cakes and sugar decor out of direct sunlight. Failure to store the cake correctly may result in colors bleeding, frosting bubbles, cracks or melting.

DAMAGE
If for some reason the cake has been damaged after delivery or pickup, FLOURING takes no responsibility. However, if you request an emergency call out, we will endeavor to restore the cake to its original presentation for an agreed call-out fee.

NON-CONSUMPTION
Where items are provided on cakes (hand molded sugar items, metallic leafing, non-edible florals, toys), they are strictly provided as decorations on cakes, and it is advised that these are not consumed. Some figurines or decorations could contain wire or toothpicks which are dangerous if consumed.

VARIATIONS FROM PICTURED ITEMS
We pride ourselves on our unique and exclusive decor style. Please understand if a picture/image is supplied as inspiration, it may be necessary to change a color or vary a product from the picture, as we do not duplicate the work of other artists.

REFUNDS
As each cake is unique, so too, are your special requirements and concerns surrounding your order. If there is an issue with your order, please note that you must refrigerate or freeze the cake immediately and return it to us on the next business day, if we are to consider any refunds at all.

DISCLOSURE OF INFORMATION
FLOURING will not disclose any personal information such as your name, address, email, or telephone number to any party outside of the company, unless the customer has authorized us to do so or unless required by law to disclose such information. Furthermore under no circumstances will FLOURING sell or receive payments or services for disclosing customer’s personal information to any partner or external company.

Agreement to Terms & Conditions
By proceeding with a purchase, you are in agreement with our terms and conditions as stated above.